FAQ

What is Hapé and how is it used?

Hapé is a traditional Amazonian snuff made from a blend of finely ground medicinal plants and ashes. It is used for spiritual clarity, emotional healing, and personal growth. Users typically inhale Hapé through the nose, which can facilitate a meditative state and enhance connection to one's intentions.

How do I choose the right Hapé for my needs?

Choosing the right Hapé depends on your personal intentions and desired outcomes. Each blend, such as Kantanawa Veia de Pajé or Yawanawa Forca Femenina, has unique properties and cultural significance. It is advisable to research each type and consider your specific spiritual or emotional goals when selecting a product.

Are your Hapé products ethically sourced?

Yes, at House of Energy, we prioritize ethical sourcing. Our Hapé products are crafted with reverence and respect for the indigenous cultures and traditions from which they originate. We ensure that we don't have just suppliers but connection to our friends and families in Brazil  that honor the cultural significance of these sacred medicines.

What is your return policy for Hapé products?

We want you to be fully satisfied with your purchase. If you need to return or exchange an item, it must be in the original condition, not worn or altered. You have two weeks from the delivery date to initiate a return for a full refund, exchange, or store credit, provided the item meets our return policy requirements.

How long does shipping take for Hapé products?

For domestic orders within Canada we ship using Canada Post, our free shipping typically takes 3-5 business days after processing. International orders may take approximately 3-7 business days, depending on the destination. Please note that international shipments may be subject to additional import charges, which are the responsibility of the purchaser.

Can I track my order?

Yes, once your order has been shipped, you will receive an email with a tracking number. This allows you to monitor the status of your shipment until it arrives at your specified address.

What should I do if I experience an issue with my order?

If you encounter any issues with your order, please contact our customer service team at hello@houseofenergy.ca. We are committed to resolving any concerns you may have and ensuring your satisfaction with our products.